Support

How can we help?

Real answers from real email nerds — included in every plan.

Self-serve first

Most answers are one click away

Start with the docs, the API reference or our live status page. Nine times out of ten, you'll be done before the kettle boils.

Browse by topic

Pick a lane, find your answer

Getting started

Accounts, sender domains, DNS records and your very first send.

Deliverability

Authentication, spam placement, throttling and sender reputation.

Templates

Template syntax, testing tools and the visual editor.

Webhooks

Bounces, opens, clicks and routing inbound email to your app.

Billing

Plans, invoices, overages, upgrades and cancellations.

Account security

Server tokens, two-factor authentication and user roles.

A human support agent answering fast
Humans included

Still stuck? Talk to a human

When the docs don't cut it, you get a real engineer who reads your question twice and answers it once. Median first reply is measured in minutes, not days — and that includes the Starter plan.

  • Median first reply under 30 minutes, measured and published
  • Every plan gets the same team — Starter included
  • Premium support is never sold separately
FAQ

Frequently asked questions

How fast will I get a reply?
Our median first response during business hours is under 30 minutes, and we publish the number instead of hiding behind a promise. Deliverability emergencies jump the queue, whatever plan you're on.
Do you answer on weekends?
Yes. Support runs seven days a week. Replies can take a little longer on a Sunday morning, but nobody on the team gets weekend amnesia — a human still answers, with context.
Can you help me migrate from another provider?
Happily. We help you move templates, suppression lists and DNS records, and you can dual-send during the switch so no message goes missing. Migration help is included on every plan.
Do I need a dedicated IP address?
Almost certainly not. Our shared IPs are carefully vetted and warmed, which usually beats going it alone. High-volume senders can add a dedicated IP later if they genuinely need one.
What if PostedApi isn't for me — can I get a refund?
Yes. Cancel within 30 days of your first paid invoice and we'll refund it in full. After that, we refund any unused balance. No exit interview, no dark patterns.

See what answers this fast feel like

Spin up an account and put us to the test — 100 emails a month for $1.90, with the same humans on support.